Terms & Conditions

Please read these terms and conditions carefully before ordering from us. You should request or print a copy of these terms and conditions for your future reference.

sugarblisscakecompany.co.uk is a site operated by Sugarbliss Cake Company. (“we”, “us”, or “our”). Our trading address is 1707 High Street, Knowle, Solihull, West Midlands B93 0LN.

There is no additional or seperate cake design charges. However, a detailed cake design drawing will only be produced after a £100 booking deposit is paid and on request. If a detailed cake design drawing has been requested and sent to you this deposit will be non refundable. Lesser detailed cake designs drawings will not require a booking deposit.

On placing an order via our website or by direct contact, you will receive an e-mail or receipt from us acknowledging that we have received your order and payment of your 50% deposit of which is non-refundable. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail or invoice that confirms that the deposit has been received in cash or cleared funds and your order accepted.

The price of each cake shown on our website or designed by us, will be as quoted at the time that your order is accepted (except in cases of obvious error). Full payment is due in cash or cleared funds at 6 weeks before the agreed delivery or collection date. Payments made for your cake and the deposit may be made by cash in person, credit or debit card, cheque or bank transfer. Cheques are made payable to Sugarbliss Cake Company. Prices are liable to change at any time, but any changes will not affect orders which we have already accepted. Please note for late payment of final balance, a late payment charge may be applied to the final balance of £12. Please note: An additional 2% charge or a @2.50 charge which ever is the greater, will be made on refundable deposits when a credit/debit card is used to pay the deposit or balance.

All cakes shown on our website may be customised by colour, flavour and number of tiers. Specifications will be agreed with you in writing upon acceptance of your order. You may change your specifications at any time prior to 4 weeks before the delivery or collection date by written agreement with us and upon payment of any additional costs that may be notified to you. Whilst we will do out best to meet your requirements, please note that designs may vary slightly from those shown on our design drawings, website or brochure and exact colour matches cannot be guaranteed.

If you would like to order a bespoke “Couture Cake” then we will be happy to discuss your requirements with you and provide a quote. A quote for a Couture Cake will lapse if it is not accepted by you within 30 days.

You welcome to order as many taster boxes as you like. Only the greater price of one taster box will be deducted off the price of you cake order. The deduction of the cost of a taster box will only apply on cake orders above £150.

We are happy to accommodate all dietary requirements and will be pleased to discuss these with you. Please note however that all our cakes are produced in an environment where nuts, nut products, wheat, gluten products and dairy products are present.
If you hire a cake stand or a cake knife from us, a deposit will be required in full. The hired items must be returned within 3 working days after your agreed hire date. Failure to return the hired items by the agreed date may result in part or full loss of your deposit. Your deposit will be used by us to replace the hired items.

We will deliver and set-up your cake at the venue notified to us in your order, or to such other place that has been agreed with us in writing. We aim to deliver and set-up your cake by 12.00 noon on the agreed delivery date. Please let us know if you wish to collect your cake from our trading address, so that we can arrange for it to be packaged securely and ready for your arrival. Please note that we cannot be held liable for any damage made to the cake after this time, for example due to transportation, inadequate placing or storage after delivery. If delivery has been made by a third party courier, you must notify us immediately of a failed delivery or any loss or damage to the cakes. Please note that your cake will be unavailable for collection or delivery unless full payment has been received by us in cash or cleared funds.

In order to keep your cake in a perfect condition it must be stored out of sunlight and at room temperature. Cakes should not be refrigerated prior to cutting or serving. Stacked cakes will be supported by dowel rods which should be carefully removed prior to serving. Some elements of your cake may not be edible i.e. diamante trimming, crystal decorations. These elements will be on your confirmation form. It is your sole responsibility to ensure that all inedible items are removed from the cake prior to serving and we cannot accept any liability in that respect. All our cakes are freshly baked before decorating and should be consumed within 5 days of delivery or collection.

The specification and design of your cake shall, unless otherwise agreed (for example for Couture Cakes), remain at all times the property of Sugarbliss Cake Company.

You may cancel your order by notice in writing to us at any time up to 6 weeks before the agreed delivery or collection date and you will receive a refund of any monies paid, less the 50% non-refundable deposit of the cake. We will refund any money due to you as soon as possible and within 30 days, using the same method of your original payment. If you cancel your order less than 6 weeks before the agreed delivery or collection date the full quoted price will become immediately due for payment. For cancellation of celebration cakes a 2 % charge or a £2.50 charge which ever is the greater, will be applied.

Our liability to you is strictly limited to the price of the cake and we cannot be held responsible for any indirect losses which may happen as a consequence of any breach by us of these terms however arising. However, this does not include or limit in any way our liability for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

All notices given by you to us must be given in writing to Sugarbliss Cake Company at 1707 High Street, Knowle, Solihull, West Midlands B93 0LN or at designer@sugarblisscakecompany. We may give notice to you at either the e-mail or postal address you provide to us when placing your order or alternatively by posting notices on our website. You agree to all methods of communication. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.

We may at any time transfer, assign or sub-contract the contract between us or any of our rights or obligations arising under it.

We cannot be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any act, event, non-happening, omission or accident beyond our reasonable control.

These terms and conditions together with our current website prices, delivery details and contact details set out the whole of our agreement relating to the supply of a cake to you. Nothing said by any other person on our behalf should be taken as a variation of these terms and conditions or as an authorised representation about the nature or quality of our cakes. Save for fraud and fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

If any part of these terms and conditions is unenforceable, the enforceability of any other part of these conditions will not be affected.

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you place your order with us unless we notify you of a change to these terms and conditions and you do not reject the changes within 7 days of their notification.

These terms and conditions will be governed by English law and any dispute arising from them shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.